Get in touch with your customers
App Store Connect is a tool that is made especially for app developers of the Apple App Store. Through here, they will be able to monitor their app’s sales, downloads, and even get to read user feedback so they can further improve their works. This tracker is really helpful when it comes to providing customer service.
How’s your app?
It is important to keep track of how your own developed app is faring in the large sea of apps in the App Store. With this, developers will be able to properly see the number sales and downloads that their works have. Aside from that, the app will also show the latest trends that can give developers ideas on what app to produce next or how to apply these trends to their current works. App Store Connect’s interface is similar to the App Store for customers, just that instead of you getting a list of apps to download for your device, you will be seeing your own developed apps. There is also a tab for the latest trends and for customer review.
Good customer service
Of course, the most important thing is being able to see and receive customer feedback and reviews about the apps. These reviews will help greatly in the improvement of the apps also establish a deep connection between developers and their users. App Store Connect allows you to respond to all the feedback that you will receive from people. By being able to reply to your customers, you will be able to establish a healthy relationship with them through communication. Getting in touch with them and acknowledging their problems is also a great way of earning their trust, making them potential repeat customers for the other apps that you plan to develop in the future.
Happiness goes both ways
App Store Connect ensures that both you and your customers are satisfied with the app. It lets you not only manage sales but as well as get in touch with users. This app is definitely what developers need in order to see and check how their works are doing.
